Satisfaction Survey

Thank you for using . A completely satisfied customer is our primary concern; therefore, we would greatly appreciate it if you would take a moment to complete the following questionnaire. You can be sure that your opinions do count, and that we will make every effort to meet and surpass your expectations. Thank You!

Service:	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
1. The service is easy to use.
2. The service is reliable.
3. Information is delivered in a timely fashion.
4. Delivery reports are clear and easy to understand.
Customer Care:	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
1. When calling Customer Care, the phone system options are clear and useful.
2. A representative was available to assist you in a timely fashion.
3. The representative acted in a courteous and professional manner.
4. The representative was knowledgeable about all aspects of your account.
5. The representative was knowledgeable about service.
6. The representative was able to provide the necessary assistance during your initial call.
7. Your issues were addressed quickly and efficiently.
8. Your issues were addressed without having to be transferred to another individual.
9. Your Customer Care experience met or exceeded your expectations.
Overall:	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
1. Your sales representative is responsive and addresses issues related to your account in a reasonable timeframe.
2. Your representative is knowledgeable about all services and features.
3. You will continue to use for distribution of email messages.

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